INTERNATIONAL SHIPPING POLICY
If you order products from our site for delivery to an international delivery destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes; FS Studio has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from FS Studio, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.
REFUNDS
We are happy to refund or exchange unworn, unaltered items within 45 days of receipt. Customers must ensure that all items returned are in the condition in which they were received, with their original packaging and tags intact. Please use a secure, insured and tracked delivery service (such as Royal Mail Special Delivery or equivalent), as FS studio cannot accept liability for any items not received. Please note that all return postage costs are the responsibility of the customer. For international refunds, please mark clearly on your return invoice and outer packaging “Returned goods – No commercial value”. Without this, any taxes incurred will be your responsibility to pay to your shipper. All returns must be received to our office within 45 days of receiving your order. Please choose your shipping method accordingly.
EXCHANGES
All exchanges must be received to our office within 45 days of receiving your order. Please use a secure, insured and tracked delivery service (such as Royal Mail Special Delivery or equivalent) to exchange the item. f cannot accept liability for any items not received, all postage costs are the responsibility of the customer. We will do our best to fulfil your exchange request. If your desired replacement item is no longer available, we will help you find another item you like or process a refund if the item falls within our return policy. For international exchanges please mark clearly on your return invoice and outer packaging “Returned goods – No commercial value”. Without this, any taxes incurred will be your responsibility to pay to your shipper.
REFUNDS & EXCHANGES POLICY
Refunds and exchanges are accepted on most merchandise within 45 days of receipt, for items that HAVE NOT BEEN WORN, ALTERED or WASHED, and with ALL tags attached. Original shipping charges are non-refundable. Refunds will be credited to your original method of payment. If the products have already been delivered to you, you have a period of 45 days in which you may cancel, starting from the day you receive the order. This means that during the relevant period if you change your mind or, for any other reason, you decide you do not want to keep a product, you can return the cancelled items to us. We will do our best to fulfil your exchange request. If your desired replacement item is no longer available, we will help you find another item you like, or process a refund if the item falls within our return policy. To cancel your order, please contact us via email. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. You will receive a full refund of the price you paid for the products. You will be provided with email notification when your refund has been processed. Furthermore, you will need to return the entire order to us by secure means to ensure it reaches us in good condition. Unless the order is faulty or not as described (in this case, see Damaged or Defective Goods), you will be responsible for the cost of returning the products to us. If you want to return or exchange your order, you must take reasonable care of them, and they should be returned unused and in their original condition, from the original delivery country. We recommend that you ask the Post Office or other carriers for proof of posting and ensure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Without this, we cannot refund any money if we do not receive the returned items. For international returns, please mark clearly on your return invoice and outer packaging “Returned goods – No commercial value”. Without this, if any taxes incur, it will be your responsibility to pay to your shipper.
OUR PRODUCTS
Although we have made every effort to display the colours accurately, the images of the products on our site are for illustrative purposes only. We cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products, your products may vary slightly from those images.
Please note, we stock each gown in one or two sizes only, if the gown is not available in the selected size, it would be available for preorder, You will be informed Pre checkout.
PROCESSING GUIDELINES
All products on the site are subject to availability and payment being received before the order is processed. Orders placed Monday to Friday will begin processing on the next working day. Orders placed on Friday throughout the weekend, or on Bank Holidays, will begin processing on the following working day. We reserve the right to refuse to sell without reason. .
REFUSED SHIPMENTS
If you choose to refuse your shipments, you will be responsible for any original postage cost, duties, taxes and/or customs charges that are incurred on the package. You will also be responsible for the cost of returning the package too. This amount will be deducted from your merchandise refund.
DAMAGED OR DEFECTIVE GOODS
At FS Studio, we are committed to selling only first-quality fashions and accessories. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by emailing us at Help@fsstudio.uk within 7 days of receiving the order to be eligible for a refund. You can return goods which are of unsatisfactory quality or unfit for purpose to us by posting them to the Return and Exchange address. If you have returned the products to us in accordance with our return policy because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. This provision will not affect your statutory rights.
COVID-19 RETURN POLICY
Due to COVID-19 we have increased our return policy to 90 days, you have now 90 days for exchange return and full refund. Please note that all other policies stand as they are.
PAYMENTS
We accept all card payments. You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Fs Studio, we will not be liable for any delay or non-delivery.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
ENTIRE AGREEMENT
These terms and conditions and other notices elsewhere on our website contain the whole agreement between us, and you are relating to the supply of products. No other terms or conditions will form part of the Contract unless agreed by us in writing and signed by an authorized our employee.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
OTHER GENERAL TERMS
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
LAW AND JURISDICTION
This website, any content contained herein, and any contract brought into being as a result of the use of this website, are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.
PRIVACY POLICY
At FS Studio we are committed to protecting and respecting the privacy of our website visitors. This policy sets out how we will collect and treat your personal information.
What information do we collect?
If you have a web account with us, we’ll collect your name, billing/delivery address, order history, email and telephone number, items added to your basket and wish list choices.
If you subscribe to our mailing list, we’ll collect your e-mail address.
We collect technical information about your computer and about your visits to and use of this website (including IP addresses, geographical locations, browser types and versions, operating systems, referral sources, length of visits, page views, website navigation paths, the advertisements you clicked on, and any search terms you entered through Google Analytics).
Information gathered by the use of cookies in your web browser. There is further information about our use of cookies later in this Privacy Policy.
When do we collect your personal data?
- When you visit our website and use your account to buy products as well as placing an order on the phone or in store.
- When you make an online purchase.
- When you create an account with us.
- When you purchase a product by phone but don’t have (or don’t use) an account.
- When you engage with us on social media.
- When you sign up to our mailing list/newsletter online or in store.
- When you contact us by any means with queries, complaints etc.
- When you choose to complete any surveys we send you.
How & why we use your personal information
In order for us to give you the best customer experience, we may use your data to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
How & why we’ll use your personal data
To process any orders that you make by using our website or in store. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. Your details may need to be passed to a trusted third party, such as a courier company, to deliver the product that you ordered. We may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds.
To respond to your queries, refund requests and complaints. Handling the information, you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud. All our website financial transactions are handled by our payment service provider through a Secure Payment Gateway with SSL encryption.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email about relevant products including tailored special offers, discounts, promotions, events, competitions and so on.
To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
To comply with our contractual or legal obligations to share data with law enforcement.
To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our more relevant to you.
Your rights over your personal data
You can access and edit your personal data, such as updating your shipping address or telephone number, via your account settings at any time.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. Please contact customerservice@Fsstudio.uk with your request.
You can stop the use of your personal data for direct marketing at any time, by clicking the ‘unsubscribe’ link in any e-mail we send you. You can also unsubscribe by logging into your account and updating your newsletter preferences.
The legal bases we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Consent. In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
Contractual obligation. In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
Legal compliance. If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Fs Stduio to law enforcement.
Legitimate interest. In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you or make available personalised offers.
Disclosures
We may disclose your personal information in the following circumstances.
To the extent that we are required to disclose information by law.
We are committed to protecting and respecting the privacy of our website visitors. This policy sets out how we will collect and treat your personal information.
What information do we collect?
If you have a web account with us we’ll collect your name, billing/delivery address, order history, email and telephone number, items added to your basket and wish list choices.
If you subscribe to our mailing list we’ll collect your e-mail address.
We collect technical information about your computer and about your visits to and use of this website (including IP addresses, geographical locations, browser types and versions, operating systems, referral sources, length of visits, page views, website navigation paths, the advertisements you clicked on, and any search terms you entered through Google Analytics).
Information gathered by the use of cookies in your web browser. There is further information about our use of cookies later in this Privacy Policy.
How & why we’ll use your personal data
To process any orders that you make by using our website or in store. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. Your details may need to be passed to a trusted third party, such as a courier company, to deliver the product that you ordered. We may keep your details for a reasonable period afterwards in order to fulfill any contractual obligations such as refunds.
To respond to your queries, refund requests and complaints. Handling the information, you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email about relevant products including tailored special offers, discounts, promotions, events, competitions and so on.
To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
To comply with our contractual or legal obligations to share data with law enforcement.
To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our more relevant to you.
Your rights over your personal data
You can access and edit your personal data, such as updating your shipping address or telephone number, via your account settings at any time.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. Please contact customerservice@fsstudio.uk with your request.
You can stop the use of your personal data for direct marketing at any time, by clicking the ‘unsubscribe’ link in any e-mail we send you. You can also unsubscribe by logging into your account and updating your newsletter preferences.
The legal bases we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Consent. In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
Contractual obligation. In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
Legal compliance. If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Fs Studio to law enforcement.
Legitimate interest. In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you or make available personalised offers.
Disclosures
We may disclose your personal information in the following circumstances.
To the extent that we are required to disclose information by law.
In connection with any legal proceedings or prospective legal proceedings.
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Except as provided in this Privacy Policy – we will not provide your information to third parties of any kind.
Security of your personal information
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. Our SSL encryption ensures that all online transactions made with us are completely secured.
We will take the highest level of precaution, in accordance with Industry Standards to prevent the loss, misuse or alteration of your personal information. However, whilst we take all the necessary steps to exclude viruses from this website, we cannot guarantee that such attempts will be successful and therefore we cannot accept liability for such viruses.
Cookies
A cookie enables the web server to identify and track the web browser. We use cookies to keep track of what you have in your basket and to remember you when you return to our site.
Cookies consist of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server.
We use session cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies for the following purposes: to keep track of you whilst you navigate the website, and to keep track of the contents of your shopping cart.
We use persistent cookies on the website. Persistent cookies will remain stored on your computer until deleted, or until they reach their specified expiry dates. We will use the persistent cookies for the following purposes: to enable our website to recognise you when you visit, and to remember your preferences relating to the use of our website.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.
Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the webs