INTERNATIONAL SHIPPING POLICY

If you order products from our site for delivery to an international delivery destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes; fashionista Studio has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from Fashionista Studio, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.

REFUNDS
We are happy to refund or exchange unworn, unaltered items within 45 days of receipt. Customers must ensure that all items returned are in the condition in which they were received, with their original packaging and tags intact. Please use a secure, insured and tracked delivery service (such as Royal Mail Special Delivery or equivalent), as Fashionista Studio cannot accept liability for any items not received. Please note that all return postage costs are the responsibility of the customer. For international refunds, please mark clearly on your return invoice and outer packaging “Returned goods – No commercial value”. Without this, any taxes incurred will be your responsibility to pay to your shipper. All returns must be received to our office within 45 days of receiving your order. Please choose your shipping method accordingly.

EXCHANGES
All exchanges must be received to our office within 45 days of receiving your order. Please use a secure, insured and tracked delivery service (such as Royal Mail Special Delivery or equivalent) to exchange the item. Fashionista Studio cannot accept liability for any items not received, all postage costs are the responsibility of the customer. We will do our best to fulfill your exchange request. If your desired replacement item is no longer available, we will help you find another item you like or process a refund if the item falls within our return policy. For international exchanges, please mark clearly on your return invoice and outer packaging “Returned goods – No commercial value”. Without this, any taxes incurred will be your responsibility to pay to your shipper.

REFUNDS & EXCHANGES POLICY
Refunds and exchanges are accepted on most merchandise within 45 days of receipt, for items that HAVE NOT BEEN WORN, ALTERED or WASHED, and with ALL tags attached. Original shipping charges are non-refundable. Refunds will be credited to your original method of payment. In addition to our return policy, under the Distance Selling Regulations, you have a legal right to cancel your order at any time before the expiry of the period of seven working days, beginning the day after you place your order. If the products have already been delivered to you, you have a period of 45 days in which you may cancel, starting from the day you receive the order. This means that during the relevant period if you change your mind or, for any other reason, you decide you do not want to keep a product, you can return the cancelled items to us. We will do our best to fulfil your exchange request. If your desired replacement item is no longer available, we will help you find another item you like, or process a refund if the item falls within our return policy. To cancel your order, please contact us via email. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. You will receive a full refund of the price you paid for the products. You will be provided with email notification when your refund has been processed. Furthermore, you will need to return the entire order to us by secure means to ensure it reaches us in good condition. Unless the order is faulty or not as described (in this case, see Damaged or Defective Goods), you will be responsible for the cost of returning the products to us. If you want to return or exchange your order, you must take reasonable care of them, and they should be returned unused and in their original condition, from the original delivery country. We recommend that you ask the Post Office or other carriers for proof of posting and ensure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Without this, we cannot refund any money if we do not receive the returned items. For international returns, please mark clearly on your return invoice and outer packaging “Returned goods – No commercial value”. Without this, if any taxes incur, it will be your responsibility to pay to your shipper.