INTERNATIONAL SHIPPING POLICY

When ordering products from our site for delivery to an international destination, your order may be subject to import duties and taxes, applied once the shipment reaches your country. As the customer, you are responsible for the payment of any such duties and taxes. Fs group does not control these charges and cannot predict their exact amounts. Additionally, international orders may be subject to customs clearance procedures, potentially resulting in delays beyond our original delivery estimates. Customs policies vary significantly from country to country; therefore, we advise contacting your local customs office for detailed information. By ordering from Fs group , you are considered the “importer of record” and must comply with all laws and regulations of the country where you are receiving the goods. Fs group  will not be liable for any violations of these laws. Please note that all international orders fromFs group  will only be shipped to the registered cardholder’s address.

REFUNDS

At Fs group, we offer refunds or exchanges for items that are unworn, unaltered, and returned within 45 days of receipt. To be eligible for a refund or exchange, all returned items must be in their original condition, with packaging and tags intact. For the safe return of your items, we recommend using a secure, insured, and trackable delivery service, such as Royal Mail Special Delivery or an equivalent service. Fs group cannot accept liability for returns not received by us. Please note that all return postage costs are the responsibility of the customer. For international returns, clearly mark your return invoice and outer packaging with “Returned goods – No commercial value” to avoid additional taxes. All returns must reach our office within 45 days of the date you received your order. Please select your shipping method accordingly to meet this deadline.

EXCHANGES

At Fs group, we strive to ensure your complete satisfaction. If you need to exchange an item, please ensure it is returned to our office within 45 days of receiving your order. Use a secure, insured, and trackable delivery service, such as Royal Mail Special Delivery or an equivalent service, for all exchanges. Fs group cannot accept liability for items not received. Please note that all postage costs for exchanges are the customer’s responsibility. We will make every effort to fulfill your exchange request. However, if your desired replacement item is no longer available, we will assist you in finding a suitable alternative or provide a refund if the item qualifies under our return policy. For international exchanges, please clearly mark your return invoice and outer packaging with “Returned goods – No commercial value” to avoid additional taxes.

REFUNDS & EXCHANGES POLICY

Refunds:

• Eligibility: Refunds are available for items that meet the above conditions and are returned within 45 days of receipt.
• Process: Refunds will be credited to your original method of payment. Please note that original shipping charges are non-refundable.
• Cancellation Period: You have a 45-day period from the day you receive your order to cancel and return items if you change your mind.
• Notification: To cancel your order, please email us. Keep a copy of your cancellation notification for your records. The effective date of cancellation is the date you send us the email.
• Refund Notification: You will receive an email confirmation when your refund has been processed.

Exchanges:

• Eligibility: We will gladly fulfill your exchange request for items returned within 45 days of receipt and meeting the above conditions.
• Process: If your desired replacement item is unavailable, we will assist you in finding a suitable alternative or provide a refund if the item qualifies under our return policy.
• Shipping: Use a secure, insured, and trackable delivery service for all exchanges. Fs group cannot accept liability for items not received, and all postage costs are the customer’s responsibility.

Return Instructions:

• Condition: Returned items must be unused, in their original condition, and returned from the original delivery country.
• Proof of Shipping: We recommend obtaining proof of postage and insurance for the return shipment, as you are responsible for the goods until we receive them at our warehouse.
• Care of Goods: You are under a duty to take reasonable care of the items. If goods are damaged due to insufficient care, we may refuse the refund or exchange.

International Returns and Exchanges:

• Customs Declaration: Clearly mark your return invoice and outer packaging with “Returned goods – No commercial value” to avoid additional taxes. If taxes incur due to incorrect labeling, you will be responsible for paying these charges to your shipper.

Important Notes:

• Damaged or Defective Goods: If your order is faulty or not as described, please refer to our policy on Damaged or Defective Goods.
• Return Costs: Unless the order is faulty, you are responsible for the cost of returning products to us.

PRODUCT DISPLAY AND AVAILABILITY NOTICE

At Fs group, we strive to provide accurate images and descriptions of our products. However, please be aware of the following:

Colour Representation:

• Display Accuracy: Although we have made every effort to accurately display product colours on our website, the actual colours you see will depend on your device’s display settings. As such, we cannot guarantee that your screen’s display of any colour will be accurate.
• Slight Variations: The products you receive may have slight variations in colour from the images shown on our site. These images are intended for illustrative purposes only.

Gown Availability:

• Size Stocking: We typically stock each gown in one or two sizes only.
• Preorder Options: If the gown you desire is not available in your selected size, it may be available for preorder. You will be notified of preorder availability before completing your purchase.

We appreciate your understanding and patience. If you have any questions or need further assistance regarding product colours or availability, please do not hesitate to contact us.

PROCESSING GUIDELINES

All products on the site are subject to availability and payment being received before the order is processed. Orders placed Monday to Friday will begin processing on the next working day. Orders placed on Friday throughout the weekend, or on Bank Holidays, will begin processing on the following working day. We reserve the right to refuse to sell without reason.

REFUSED SHIPMENTS

If you choose to refuse your shipments, you will be responsible for any original postage cost, duties, taxes, and/or customs charges incurred on the package. You will also be responsible for the cost of returning the package. This amount will be deducted from your merchandise refund.

DAMAGED OR DEFECTIVE GOODS

At Fs group, we are committed to selling only first-quality fashions and accessories. We employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by emailing us at admin@fashionistagroup.shop within 7 days of receiving the order to be eligible for a refund. You can return goods which are of unsatisfactory quality or unfit for purpose to us by posting them to the Return and Exchange address. If you have returned the products to us in accordance with our return policy because they are faulty or mis-described, we will refund the price of the defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. This provision will not affect your statutory rights.

PAYMENTS

We accept all card payments. You must confirm that the credit/debit card being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Fs group, we will not be liable for any delay or non-delivery.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities. This does not affect your statutory rights.

RIGHT TO REFUSE SERVICE

We reserve the right to refuse service to anyone, for any reason, at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the use of the Service, or access to the Service or any contact on the website through which the service is provided, without our express written permission. A breach or violation of any of the Terms will result in immediate termination of your Services. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

FS Group holds the rights to all designs produced or customized.

These terms and conditions, along with other notices on our website, constitute the entire agreement between you and us regarding the supply of products. No other terms or conditions will form part of the contract unless agreed upon in writing and signed by an authorized employee of our company.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time you order products from us.

RIGHT TO REFUSE OR CANCEL ORDERS

We reserve the right to refuse or cancel any order at any time if we suspect fraud or discrepancies. This includes but is not limited to situations where the order appears to be suspicious or does not comply with our terms and conditions. Such actions are at our sole discretion and are legally binding.

OTHER GENERAL TERMS

Each paragraph of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

LAW AND JURISDICTION

This website, any content contained herein, and any contract brought into being as a result of the use of this website, are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.

PRIVACY POLICY

At Fs group, we are committed to protecting and respecting the privacy of our website visitors. This policy outlines how we collect and treat your personal information.

What Information Do We Collect?

• If you have a web account with us, we’ll collect your name, billing/delivery address, order history, email, and telephone number, items added to your basket, and wish list choices.
• If you subscribe to our mailing list, we’ll collect your email address.
• We collect technical information about your computer and your visits to and use of this website (including IP addresses, geographical locations, browser types and versions, operating systems, referral sources, length of visits, page views, website navigation paths, advertisements clicked on, and search terms entered through Google Analytics).
• Information gathered by the use of cookies in your web browser. Further information about our use of cookies is provided later in this Privacy Policy.

When Do We Collect Your Personal Data?

• When you visit our website and use your account to buy products or place an order by phone or in-store.
• When you make an online purchase.
• When you create an account with us.
• When you purchase a product by phone but don’t have (or don’t use) an account.
• When you engage with us on social media.
• When you sign up for our mailing list/newsletter online or in-store.
• When you contact us with queries, complaints, etc.
• When you choose to complete any surveys we send you.

How & Why We Use Your Personal Information

• To process any orders that you make using our website or in-store. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. Your details may need to be passed to a trusted third party, such as a courier company, to deliver the product you ordered. We may keep your details for a reasonable period afterward to fulfill any contractual obligations, such as refunds.
• To respond to your queries, refund requests, and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations, and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
• To process payments and prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud. All our website financial transactions are handled by our payment service provider through a Secure Payment Gateway with SSL encryption.
• With your consent, we will use your personal data, preferences, and transaction details to keep you informed by email about relevant products including tailored special offers, discounts, promotions, events, competitions, and more.
• To develop, test, and improve the systems, services, and products we provide to you. We’ll do this on the basis of our legitimate business interests.
• To comply with our contractual or legal obligations to share data with law enforcement.
• To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest in doing so as this helps make our offerings more relevant to you.

Your Rights Over Your Personal Data

• You can access and edit your personal data, such as updating your shipping address or telephone number, via your account settings at any time.
• Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. Please contact admin@fashionistagroup.shop with your request.
• You can stop the use of your personal data for direct marketing at any time by clicking the ‘unsubscribe’ link in any email we send you. You can also unsubscribe by logging into your account and updating your newsletter preferences.

The Legal Bases We Rely On

The law on data protection sets out several different reasons for which a company may collect and process your personal data, including:

• Consent: In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
• Contractual obligation: In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
• Legal compliance: If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Fs group to law enforcement.
• Legitimate interest: In specific situations, we require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact your rights, freedom, or interests. For example, we may use your purchase history to send you or make available personalized offers.

Disclosures

We may disclose your personal information in the following circumstances:

• To the extent that we are required to disclose information by law.
• In connection with any legal proceedings or prospective legal proceedings.
• In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this Privacy Policy, we will not provide your information to third parties of any kind.

Security of Your Personal Information

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts information you input before it is sent to us to minimize the risk of it being intercepted before it is received by us. Our SSL encryption ensures that all online transactions made with us are completely secure.

We will take the highest level of precaution, in accordance with industry standards, to prevent the loss, misuse, or alteration of your personal information. However, while we take all the necessary steps to exclude viruses from this website, we cannot guarantee that such attempts will be successful and therefore cannot accept liability for such viruses.

Cookies

A cookie enables the web server to identify and track the web browser. We use cookies to keep track of what you have in your basket and to remember you when you return to our site.

Cookies consist of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server.

We use session cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies for the following purposes: to keep track of you while you navigate the website and to keep track of the contents of your shopping cart.

We use persistent cookies on the website. Persistent cookies will remain stored on your computer until deleted, or until they reach their specified expiry dates. We will use the persistent cookies for the following purposes: to enable our website to recognize you when you visit and to remember your preferences relating to the use of our website.

We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.

Policy Amendments

We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. Personal information submitted to us via this website will be used for the purposes specified in this Privacy Policy or in relevant parts of the website.