INTERNATIONAL SHIPPING POLICY
When ordering products from our site for delivery to an international destination, your order may be subject to import duties and taxes, applied once the shipment reaches your country. As the customer, you are responsible for the payment of any such duties and taxes. Fs group does not control these charges and cannot predict their exact amounts. Additionally, international orders may be subject to customs clearance procedures, potentially resulting in delays beyond our original delivery estimates. Customs policies vary significantly from country to country; therefore, we advise contacting your local customs office for detailed information. By ordering from Fs group , you are considered the “importer of record” and must comply with all laws and regulations of the country where you are receiving the goods. Fs group will not be liable for any violations of these laws. Please note that all international orders fromFs group will only be shipped to the registered cardholder’s address.
REFUNDS
At Fs group, we offer refunds or exchanges for items that are unworn, unaltered, and returned within 45 days of receipt. To be eligible for a refund or exchange, all returned items must be in their original condition, with packaging and tags intact. For the safe return of your items, we recommend using a secure, insured, and trackable delivery service, such as Royal Mail Special Delivery or an equivalent service. Fs group cannot accept liability for returns not received by us. Please note that all return postage costs are the responsibility of the customer. For international returns, clearly mark your return invoice and outer packaging with “Returned goods – No commercial value” to avoid additional taxes. All returns must reach our office within 45 days of the date you received your order. Please select your shipping method accordingly to meet this deadline.
EXCHANGES
At Fs group, we strive to ensure your complete satisfaction. If you need to exchange an item, please ensure it is returned to our office within 45 days of receiving your order. Use a secure, insured, and trackable delivery service, such as Royal Mail Special Delivery or an equivalent service, for all exchanges. Fs group cannot accept liability for items not received. Please note that all postage costs for exchanges are the customer’s responsibility. We will make every effort to fulfill your exchange request. However, if your desired replacement item is no longer available, we will assist you in finding a suitable alternative or provide a refund if the item qualifies under our return policy. For international exchanges, please clearly mark your return invoice and outer packaging with “Returned goods – No commercial value” to avoid additional taxes.
